Terms & Conditions
1. Safety
1.1 By booking a ski and/or snowboard lesson, students (or their parents/guardians) acknowledge that snow sports carry inherent risks and may result in injury. It is essential to follow all safety instructions provided by the instructor and comply with the relevant safety regulations of the ski resort.
1.2 Students must have valid travel insurance or equivalent coverage for snow sportactivities. The instructor assumes no legal responsibility for any injuries or accident occurring before, during, or after the lesson once the service has commenced.
1.3 Student safety is our top priority. Helmets, protective gear, gloves, and other safety equipment are strongly recommended. Lesson fees do not include the cost of safety equipment. Students are expected to arrive with their own gear prepared.
2. Lessons
2.1 A full-day lesson consists of six (or seven) hours, including at least a 30 minute lunch break. Lunch is not included in the lesson fee. For children's lessons, if parents or guardians are not present during the break, they must provide lunch or sufficient funds in advance.
2.2 Students must arrive at the designated meeting point on time, fully dressed and with valid lift passes purchased. The instructor is not responsible for delays caused by lack of preparation or missing lift tickets.
2.3 Lesson prices do not include lift passes or equipment rental. Support can be provided upon request during the booking process.
3. Booking & Cancellation
3.1 Please confirm instructor availability before booking. After completing the reservation form, a course confirmation will be sent within 48 hours.
3.2 Upon receiving the invoice via Square, payment must be made in full within seven (7) days to secure the booking.
3.3 Cancellation and refund policy:
• More than 61 days before the lesson: Full refund
• 60–30 days before: 20% cancellation fee
• Less than 30 days before: No refund
Full refunds will also be issued in the following cases:
• Complete ski lift closures due to severe weather
• Ski resort-wide mechanical or electrical failures
• Medical emergencies (must be reported at least 1 hour prior to lesson start and supported by a medical certificate within 24 hours)
3.4 In the event of an official resort closure, the following options are available:
• Free transfer to another Niseko resort, or transfer to Rusutsu/Kiroro for a reduced transfer fee of ¥10,000 (standard fee ¥20,000)
• Lesson reschedule (no change fee)
• Full refund
3.5 If there is no contact and the student is over one hour late, the lesson will be considered forfeited and non-refundable. Delays due to personal reasons (e.g. late arrival, missing lift pass, unsuitable equipment) will not result in compensation or lesson extension.
3.6 Lessons will commence from the originally agreed start time, regardless of the student’s arrival time. Delays due to lateness will not result in time extensions or refunds.
3.7 Post-payment changes to lesson content (e.g. time, topics, instructor) may be declined or treated as a cancellation. Standard cancellation fees will apply.
3.8 If the resort is open and lifts are operational, no refunds will be issued for cancellations due to weather.
3.9 Refunds will only be processed using the original payment method. Processing times depend on your provider.
ACCENT OFF PISTE GUIDING – Terms & Conditions
1. Waiver Requirement
1.1 All participants in off-piste or guided tours must read and sign the ACCENT Guiding Waiver prior to the commencement of any activity. Participation is not permitted without a completed waiver.
2. Cancellations Due to Conditions
2.1 Tours may be suspended at the guide’s discretion in the event of unsafe weather or snow conditions.
2.2 If a tour is suspended before any lifts have been used, it will be rescheduled to the next available day.
2.3 If rescheduling is not possible, standard cancellation terms apply.
3. Pick-Up Service
3.1 Complimentary transfers are available for guests staying within the Niseko area.
3.2 Guests must be fully dressed, equipped, and ready at least 10 minutes prior to the scheduled pick-up time.
3.3 Failure to be present at the agreed pick-up location and time will result in cancellation of the booking with no refund.
4. Age, Eligibility & Gate Access Requirements
4.1 The minimum age for participation is 12 years on the day of the tour.
4.2 Participants aged 12–17 must be accompanied by a supervising adult aged 18 or older.
4.3 Bookings that include participants under 12 will be cancelled without refund.
4.4 In cases where the guide determines that a child aged 7–11 is capable of gate access and is carrying a backpack, they may access only the following areas: G7, G8, and the Hanazono Watermelon area.
4.5 A suitable backpack is mandatory for children permitted gate access and must be supplied by the guest.
4.6 Guests are responsible for ensuring that they hold appropriate insurance coverage for all participants.
5. Equipment & Lift Pass Requirements
5.1 Avalanche safety gear (beacon, probe, shovel) is not included and must be provided by the guest. Please advise us during booking if assistance is required in arranging equipment.
5.2 Guests must be familiar with the proper use of their own safety gear.
5.3 A valid lift pass is required for all tours and is not included in the tour cost.
6. Safety & Conduct
6.1 Safety is the highest priority. All participants must attend the safety briefing and adhere to the guide’s instructions at all times.
6.2 Any guest whose behaviour endangers themselves or others will be removed from the tour without refund.
6.3 All participants must remain in control at all times and meet the minimum riding ability required for the tour.
7. Insurance Requirements
7.1 All guests must hold valid travel insurance that covers snowsports and backcountry activities.
7.2 ACCENT Guiding holds liability insurance; however, this does not cover all circumstances. Guests are responsible for ensuring they have appropriate personal coverage.